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Frequently Asked Questions

* HOW DO I PLACE AN ORDER WITH ACTIVE OUTDOOR GEAR?

To place an order, first decide on the product(s), quantity(s), and size(s) you need, then for each item, simply click the add to cart button that can be found at the top of each product description.

Click the continue shopping button at the bottom of the “Your Cart” screen to continue shopping or if you’re finished shopping, either click the cart icon at the upper right corner of your screen to proceed to check out, or if you’re already viewing “Your Cart”, simply click the check out button at the bottom.

Don’t forget to review the quantities in your cart and click the update button if necessary.

* WHAT IS THE CURRENCY USED BY ACTIVE OUTDOOR GEAR?

All prices will be shown in US Dollars ($).

* WHAT PAYMENT METHODS ARE ACCEPTED AT ACTIVE OUTDOOR GEAR?

We accept all major credit cards; AmericanExpress ApplePay Diners Club Discover JCB MasterCard VISA CitiBank GooglePay.

We are also a Verified Merchant with Authorize.Net Preferred Reseller

(*AUTHORIZE.NET and the Authorize.Net logo are trademarks of CyberSource Corporation.)

* DO I HAVE TO PAY SALES TAX?

Sales tax will be calculated at checkout based on your location.

* WHERE DOES ACTIVE OUTDOOR GEAR SHIP?

Active Outdoor Gear ships to all 50 states of the USA! 🇺🇸

Note: we DO NOT SHIP internationally and we cannot ship to a PO Box. Please be sure to enter a physical address when placing your order.

* HOW MUCH WILL SHIPPING COST?

We ship at a low cost of $11.95 for ALL ORDERS in the continental 48 states! Alaska and Hawaii may require extra freight, please call or e-mail for price quote.

* HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Order delivery is divided into two activities;

  • Processing time: This includes order verification, tailoring, and a quality check. This typically takes 1 to 2 business days.
  • Shipping time: This is the time it takes for your order to be shipped to your destination. Shipping typically takes between 2 to 4 business days. Due to unforeseen circumstances, orders may take slightly longer from time to time.

* I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE?

For logistical reasons, items in the same order will sometimes be sent in separate packages. You may receive one item before the next. Don’t worry, if you didn’t receive all of your items at once, they are on the way!

* HOW CAN I CHANGE OR ADD TO MY ORDER?

If you need to change or add to your order simply call Active Outdoor Gear within 24 hours of placing your order at +1-315-935-4966, leave a detailed message, and we’ll be glad to assist you!

* WHAT IF I CHANGE MY MIND, CAN I CANCEL MY ORDER?

Although we hate to see you go, you can cancel your order simply by calling Active Outdoor Gear within 24 hours of placing your order at +1-315-935-4966, leave a detailed message, and we’ll be glad to assist you!

* WHAT IF I NEED TO RETURN AN ITEM?

Your satisfaction is 100% guaranteed! We stand by our products and want your experience with Active Outdoor Gear to be as great as your outdoor adventure! So if you need to return a product, for any reason, we offer HASSLE FREE returns. For complete details, please see our Return Policy.

* WHAT IF MY ITEMS ARRIVE DAMAGED?

If you receive a defective item, or your item was damaged during shipping, please call us within 5 business days of delivery at +1-315-935-4966, leave a detailed message, and we will gladly issue you an RMA number and send you a free return shipping label.

* WHAT IF I RECEIVE THE WRONG ITEMS?

If you received an incorrect item, please call us within 5 business days of delivery at +1-315-935-4966, leave a detailed message, and we will gladly issue you an RMA number, a free return shipping label, and issue you a full refund.

* WHAT DOES ACTIVE OUTDOOR DO WITH MY PERSONAL INFORMATION?

We take your privacy very serious! Please see our complete Privacy Policy for details.

* HOW DO I REACH SOMEONE IN SALES?

You can reach sales by sending us an email or give us a call at +1-315-935-4966, leave a detailed message, and we will get back to you as soon as possible!

* HOW CAN I REACH A CUSTOMER SERVICE REPRESENTATIVE AT ACTIVE OUTDOOR GEAR?

If you should have any questions or need more information, send us an email or give us a call at +1-315-935-4966, leave a detailed message, and we will get back to you as soon as possible!

* DOES ACTIVE OUTDOOR GEAR HAVE A FACEBOOK PAGE?

Yes, visit us and like our page at Active Outdoor Gear where you will also be able to shop our store for premium outdoor sporting goods (that are allowed on their site).