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Return Policy

YOUR SATISFACTION IS 100% GUARANTEED!

We stand by our products and want your experience with Active Outdoor Gear to be as as successful as your hunt! So if you need to return a product, for any reason, we offer a HASSLE FREE Return Policy!

If you are reading this page in order to return an item, we first want to THANK YOU for your purchase at Active Outdoor Gear! We sincerely appreciate your business and look forward to making it right!

Simply follow these steps and the PACKAGING and SHIPPING requirements below for a FULL REFUND!

  • To initiate a return give us a call at +1-315-935-4966 and leave a detailed message or send an e-mail to sales@activeoutdoorgearonline.com within 30 days of purchase.
  • We will get back to you ASAP to assign a return merchandise authorization (RMA) number to ensure accurate processing of your item.
  • Return the authorized item within 15 business days of receiving your RMA number using the shipper of your choice to: Active Outdoor Gear, 8368 Redwing Dr. Liverpool, NY USA 13090.
  • You, the customer, are responsible for the cost of return shipping.

PACKAGING

To ensure you receive a FULL REFUND, your returned item shall;

  • Be returned in NEW, UNUSED, UNWORN, UNWASHED, and UNDAMAGED condition.
  • Be returned in the undamaged ORIGINAL MANUFACTURERS PACKAGING including all original boxes, containers, packaging material, bags, and etc.
  • Include all tags attached to the item as you received it, information material, instruction pamphlets, stickers, etc.
  • Include a copy of the email we sent you containing the RMA number.
  • Be packaged securely and in an outer shipping package to prevent damage during return shipping.

SHIPPING

To ensure we receive your return promptly and you receive a FULL REFUND, the following shipping requirements apply;

  • You are responsible for all return shipping charges. THIS DOES NOT INCLUDE returns due to errors on our part - see EXCEPTIONS.
  • All return shipments must be pre-paid. We cannot accept returns C. O. D. or any variation there of.
  • For your protection, we suggest choosing a shipper that provides a tracking number and insurance for your return.
  • Do not return your items to the manufacturer. Your return must be shipped to: Active Outdoor Gear, 8368 Redwing Dr. Liverpool, NY USA 13090.

PROCESSING

Providing your return meets the requirements of our return policy, you will receive a FULL REFUND. WE DO NOT CHARGE RESTOCKING FEES. Here’s what you can expect;

  • You must obtain an RMA number before returning an item. We cannot accept returns without prior authorization.
  • Your return will be inspected to ensure compliance with our PACKAGING and SHIPPING requirements before a refund is issued. We cannot accept used, worn, or damaged items, or those missing parts, reference materials, etc. We reserve the right to reject a return if the item(s) are not returned in new condition and in accordance with our return policy.
  • Unfortunately we cannot accept returns initiated after 30 days from original purchase date.
  • We also cannot accept returns shipped to us after 15 business days from the date you received your RMA number.
  • Your return will be refunded to your original payment method within 10 -15 business days of us receiving your return. This time will allow us to process your return and for your financial institution to process the request for a refund.
  • If your original payment method is no longer available (credit card expired, etc.) we will mail you a check to the billing address used to place the order.
  • If a promotional discount was applied to your order at the time of purchase, or if you purchased your item at a sale price, your refund will only include the actual purchase price.

EXCEPTIONS

Certain exceptions apply to our return policy and are defined below. If you have any questions or are unsure if an item may be returned, please don’t hesitate to call us at +1-315-935-4966, leave a detailed message, and we will be happy to assist you.

  • If your return is due to an error on our part (we shipped an incorrect item, your item was defective upon receipt, or your item was damaged during shipping) please contact us within 5 business days of delivery. We will gladly issue an RMA number and mail you a free return shipping label.
  • The following items are NOT eligible for a return;
    • chemicals
    • batteries
    • electronic items that have been opened
    • Items that have been used, worn, washed, damaged, or are missing parts or other materials.

Lastly, as our valued customer, your feedback is important to us! So if you initiate your return online, please complete the online form completely to let us know what went wrong.

Again, we thank you for your business. We strive for your experience at Active Outdoor Gear to be a pleasant one. We look forward to supplying all your hunting needs now and in the future.

If you should have any questions, please send us a detailed email or give us a call at +1-315-935-4966 and we will get back to you as soon as possible!