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Shipping Policy

At Active Outdoor Gear we strive to provide the highest level of responsiveness at all times, whether it be shipping, sales, returns, or any other form of customer service our valued customers should need.

Order delivery is divided into two activities;

  • Processing time: This includes order verification, tailoring, and a quality check. This typically takes 1 to 2 business days.
  • Shipping time: This is the time it takes for your order to be shipped to your destination. Shipping typically takes between 2 to 4 business days. Due to unforeseen circumstances, orders may take slightly longer from time to time.

NO FREIGHT FORWARDERS:

We do not ship to freight forwarders. If we discover an order with a Freight Forwarder address, your order will be cancelled and refunded.

NO PO BOXES:

Unfortunately our systems will not allow for delivery to a PO Box. Please be sure to provide a physical address when placing your order.

If you should have any questions, please send us a detailed email or give us a call at +1-315-935-4966 and we will get back to you as soon as possible!